COVID-19 Information


A message to our customers about the measures we’re taking to support you during the Coronavirus pandemic.

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Brexit update 


With a trade agreement reached between the UK and EU on 24 December 2020, no tariffs will be applied to new vehicles and parts entering the UK from the EU. However, the agreement stipulates that certain 'Rules of Origin' thresholds must be met for goods imported from the EU to benefit from the agreement's terms. For motor vehicles, these thresholds relate to the proportion of the parts used to make the vehicle that are themselves made inside the UK or EU. Tariffs may still be applied to some new vehicles if a defined minimum percentage of the parts used to manufacture the vehicle do not originate from the UK or EU. We are currently in contact with all manufacturers to establish which vehicles, if any, may be impacted.

FAQs

Answering your most commonly asked questions about our finance products
  • Business
  • Personal

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About Vehicle Finance Products

Is a Contract Hire agreement subject to VAT?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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How much do I need to pay as an initial deposit?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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What does flexible terms and mileage mean?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Can my spouse or partner drive the vehicle?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Does the vehicle come with warranty?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Do you Lease commercials vans?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Will I have an account manager?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Can I claim back the VAT on my leasing payments?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Who owns the vehicle?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Is the Road Fund Licence included in my agreement?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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What is the minimum/maximum mileage I can do?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Order and delivery

How will the vehicle be delivered?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Do I get charged for delivery of a vehicle?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Servicing and maintenance

Where can I get me vehicle serviced?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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How do I book an MOT or service if I have maintenance agreement?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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Select FAQ Category

About Vehicle Finance Products

Persona?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.
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