Fleet Operator Survey Report

Welcome to the 2021 Fleet Operator Survey Report, a place where we've collected the feedback from Lombard Vehicle Solutions' corporate fleet customers on our performance over the past year.


It's been a challenging year for many businesses and individuals. The pandemic has affected all our lives and forced us all to change, from how we work to how we socialise. Even with the situation improving, we're all still facing a lot of big changes.


That's why we are especially grateful that you took the time to give us your feedback. We're determined to keep meeting the challenges of the future and to help our customers do likewise. We can only do that if we know what you think – the good, the bad, and everything in between.


This latest edition of the report contains such feedback. The report also reveals what we are doing, and intend to do, to improve our service. Among its pages you will find:

• How our levels of LVS customer satisfaction have all improved since our last survey.
• An update around our new Accident Management service provider, appointed in response to last year's Fleet Operator Survey feedback.
• Information around our new LVS ProFleet connected car solution.
• Management processes around our suppliers, quality measures and complaints procedures.

Thank you to everyone who responded to the latest survey: You're making a difference to the work we do, and the service you receive. We hope you’ll give us your feedback again next year.



Steve Lavery

Customer Service Director

Download Fleet Operator Survey 2021 Report

Despite a challenging year, our aspirations have not changed. We still want to deliver market-leading customer satisfaction. Our latest survey shows a very encouraging view, but we don't want to stop there. We want to contimue improving in the future, and your feedback is invaluable for that.

If you want any more information around the Fleet Operator Survey and the changes we are introducing, please contact your Account Manager.


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