COVID-19 Information


A message to our customers about the measures we’re taking to support you during the Coronavirus pandemic.

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Coronavirus Update

By LVS Admin | 29 March 2020

Coronavirus Update

Please read our Covid-19 customer information page

 

 

 

Lombard Vehicle Solutions – Covid-19 Information

 

As a result of the measures announced by the UK Government on Monday 23rd March we have implemented a remote-working operating model.

For as long as this measure remains in place we would like to reassure all our customers that we will do everything we can to maintain service levels and minimise disruption.

Your usual contact and support team will remain the same and we have cross-trained employees across many of our operational roles to assist where needed.

All of our applications are continuing to operate as planned at the current time and we are working with our key suppliers to minimise interruption wherever possible. We anticipate some logistical challenges within our supply chain, however, as the motor trade and the ancillary services which support our industry adapt to the unprecedented restrictions that have been put in place. In this event, should you be directly affected, our support teams will endeavour to find an appropriate solution.

Our telephone lines are operational Monday to Friday 08.00hrs to 18.00hrs and Saturday 10:00hrs to 16:00hrs. To further assist, specialist teams across our business are reviewing existing key policies and processes to ensure they remain relevant and appropriate to the changing circumstances, so that we can continue to fully support our customers. 

We are aware some customers may experience financial difficulties as a result of the current situation and we would like to re-assure you of our commitment to you. Please see our Covid – 19 customer information page.

Your support and loyalty is valued at this time and we would like to thank you in advance for your patience and understanding.

Thank you for the confidence you have placed in us to look after your mobility needs.

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Landline and mobile phone calls to numbers beginning 03, cost the same as a call to a standard “01” or “02” landline number.

* Landline and mobile phone calls to numbers beginning 03, cost the same as a call to a standard “01” or “02” landline number.

These calls will be included in any inclusive or free minutes you may have.

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