COVID-19 Information

A message to our customers about the measures we’re taking to support you during the Coronavirus pandemic.

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Brexit update 

With a trade agreement reached between the UK and EU on 24 December 2020, no tariffs will be applied to new vehicles and parts entering the UK from the EU. However, the agreement stipulates that certain 'Rules of Origin' thresholds must be met for goods imported from the EU to benefit from the agreement's terms. For motor vehicles, these thresholds relate to the proportion of the parts used to make the vehicle that are themselves made inside the UK or EU. Tariffs may still be applied to some new vehicles if a defined minimum percentage of the parts used to manufacture the vehicle do not originate from the UK or EU. We are currently in contact with all manufacturers to establish which vehicles, if any, may be impacted.

Coronavirus Update

By LVS Admin | 10 November 2020

Coronavirus Update


Please read our Covid-19 customer information page


Lombard Vehicle Solutions – Covid-19 Information

Due to the ongoing pandemic, it may take us longer to get back to you than we would like. However, this is not a reflection of our commitment to you. We have had a lot of our customers get in contact with us needing support, and we want to make sure we give everyone the time they need.

If you are experiencing financial difficulties, we are here to help. Let us know if you’re not sure whether you can make your payments by emailing us at Credit Control and we will be in contact with you as soon as possible.

We want to help you quickly and efficiently, so please make sure to quote your full name, customer account number and vehicle registration number.

Contacting us by email will allow us to help you faster but, if email is not an option, you can call us on 0117 908 2000. Our call times are currently significantly longer than usual due to high call volumes, so we appreciate your patience and understanding in these challenging times.

Thank you for the confidence you have placed in us to look after your mobility needs and we will endeavour to support you as best as we can during this challenging time.

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Landline and mobile phone calls to numbers beginning 03, cost the same as a call to a standard “01” or “02” landline number.

* Landline and mobile phone calls to numbers beginning 03, cost the same as a call to a standard “01” or “02” landline number.

These calls will be included in any inclusive or free minutes you may have.

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