All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.

Anyone who is named under the vehicle insurance policy, can drive your vehicle with your permission, subject of course to any legal and insurance obligations.

Manufacturers' warranty vary from typically 1 to 3 years

If you lease a vehicle on a personal basis, unfortunately you cannot reclaim the VAT. However, if you lease a vehicle through a business that is VAT registered and you take out a VAT qualifying contract, then you are fully capable of reclaiming the VAT amount that is set by HMRC.

For Business Contract Purchase, Lombard Vehicle Solutions will be the registered owner and you will be the registered keeper. For Business Contract Hire, Lombard Vehicle Solutions will be the registered owner and the keeper of the vehicle.

The Road Fund Licence is included for the first year in Business Contract Hire agreements.

Your vehicle will be delivered to an address of your choice on the UK mainland. There is no additional charge for this.

Call your Lombard Vehicle Solutions consultant who will be able to assist you with your damaged vehicle.

Call the "driver assistance" line 0344 600 9013

Call you Insurer or if you have our accident management service then call the "driver assistance" line 0344 600 9013.

Please call your insurance company, or if you have our Accident Management service then you can call the "driver assistance" line 0344 600 9013.

Refer to your vehicle's handbook for the manufacturer's cover. If this has expired call the "driver assistance" line 0344 600 9013.

Call your insurance company or if you have our Accident Management service then please call the "driver assistance" line 0344 600 9013.

i. Return the vehicle

ii. Return the vehicle and take out a new agreement with Lombard Vehicle Solutions, normally on a key for key change.

At the end of your agreement you have 3 options:

i. You can pay the optional final payment so you own the vehicle

ii. Return the vehicle

iii. Return the vehicle and take out a new agreement with Lombard Vehicle Solutions, normally on a key for key change

Yes subject to approval. This will be reviewed on a case by case basis.

As long as you are within your agreed mileage, have looked after your vehicle, serviced it in accordance with the manufacturer’s servicing schedule and it’s condition is within the BVRLA fair wear and tear guidelines you should not incur any additional charges. For more information about the BVRLA fair wear and tear guidelines, click here 

When returning your vehicle to us, we will inspect the vehicle. Any damage that the vehicle has incurred that falls outside of the BVRLA Fair Wear and Tear Guide, you will be liable for any charges. Below are the common problems that result in customers having to pay charges: • Scratches over 25mm (relative to the vehicle’s age and mileage) • Scratches under 25mm (where the primer and bare metal is showing) • Accident damage and dents • Missing sets of keys • Missed services • Missing documentation • Damaged or stained interior • Windscreen chips • Wheel damage due to kerbing. You can read the full guide here 

Yes, please call us and let us know what changes you'd like to make and we will update our records

Contact your consultant or email us at [email protected]

Yes the contracts are designed to run for the desired term. Should you wish to terminate your contract ahead of the intended term, it is likely that you will incur fees.

If you would like to travel abroad with your vehicle, please call our foreign travel line on 0800 032 3277 and select option 7 so we can assist you further and provide you with all relevant documentation required.

In addition, please familiarise yourself with any motoring legislation that applies in the country you are visiting.

The annual car tax on your company car will depend on a number of factors:

• The P11D value

• Your income tax percentage rate

• The benefit in kind (BIK) tax banding, which is determined by its CO2 emissions

• Access the company car tax calculator here to get an exact amount.

It is estimated that the point where it becomes more cost effective to provide a company lease vehicle is somewhere between 6,000 and 10,000 miles.

It is the responsibility of the business to assess risks associated with drivers using their own vehicles and to understand the actions that are needed to manage the risk.