FAQs

Answering your most commonly asked questions about our finance products
  • Business
  • Personal

Select FAQ Category

About Business Vehicle Finance

Is a contract hire agreement subject to VAT?

All contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.

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How much do I need to pay as an initial deposit?

The initial deposit varies per vehicle.
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What does "flexible terms and mileage" mean?

We can offer arrangments over 2 to 5 years & from 5,000 to 50,000 miles per annum.
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Can my spouse or partner drive the vehicle?

Anyone who is named under the vehicle insurance policy can drive your vehicle with your permission subject of course to any legal and insurance obligations.
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Does the vehicle come with a warranty?

Manufacturers' period vary from typically 1 to 3 years
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Can you assist in supplying a vehicle for a start up business?

Yes we can. There are a variety of finance options available to you. For more personalised advice, please contact our team.
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Do you lease commercial vans?

Yes we do. If you need a commercial van, please contact our team for more personalised advice.
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Will I have an account manager?

You will be allocated a consultant who will look after your vehicle needs.
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Can I claim back the VAT on my leasing payments?

If you lease on a personal basis, unfortunately you cannot reclaim VAT. However, if you lease a vehicle through a business that is VAT registered and you do take out a VAT qualifying contract, then you are fully capable of reclaiming the amount that is set by HMRC.
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Who owns the vehicle?

For a Business Contract Purchase, Lombard Vehicle Solutions will be the registered owner and you will be the registered keeper. For Business Contract Hire, Lombard Vehicle Solutions will be the registered owner and the keeper of the vehicle.
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Is the Road Fund Licence included in my agreement?

The Road Fund Licence is included in a Business Contract Hire agreement and is only included in a Business Contract Purchase agreement if you have maintenance agreement.
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What is the minimum/maximum mileage I can do?

The minimum mileage is 5,000 per annum with a maximum mileage of 50,000 per annum depending on the period of the agreement.
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Is a service and maintenance package included?

You can add a service and maintenance agreement to your product at the start of your contract. This will add an additional fixed monthly cost to your mnthly repayments. All our offer prices presented on the website are without maintenance agreements. Please speak with one of our team for further information if you would like to add this to your agreement.
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Can a business apply for a Personal Contract Purchase or Personal Contract Hire contract?

Only if the business is a regulated company, sole trader or small partnership.

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Is my lease vehicle brand new?

We offer brand new vehicles & used vehicles upto 15 months old.
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Order & Delivery

How will the vehicle be delivered?

Our vehicles are usually delivered by a franchised dealer. In some cases you may be able to collect. Please speak to one of our advisors to see whether this is possible.
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Do I get charged for delivery of a vehicle?

Your vehicle will be delivered to an address of your choice on the UK mainlain. There is no additional charge for this.
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What is included with my vehicle?

Standard manufacturer specification plus any specified additional factory or dealer fitted options.
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My vehicle doesn't match my order? What do I do?

Call your LVS consultant upon delivery or at the time the supplying dealer checks the specification with you.
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My vehicle is damaged upon delivery? What do I do?

Call your LVS consultant who will deal with the matter asap
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Do you offer pooled mileage?

Yes
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Servicing and Maintenance

Where can I get my vehicle serviced?

Any franchised dealer (maintained agreements) or any dealer that uses genuine original franchised manufacturer parts (non-maintained).
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How do I book an MOT or service if I have maintenance agreement?

Call the "driver assistance" line 0344 600 9013
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Where can I get my vehicle serviced?

As above
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Will I receive an MOT reminder?

Yes
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What if I have a preferred dealer for servicing and maintenance?

Please see above.
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What if my vehicle has a diesel particulate filter (DPF)?

You may have to adjust your driving habits/style to allow the system to regenerate.
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Insurance, breakdown and accidents

Whose responsibility is it to insure the vehicle?

Lombard Vehicle Solutions do not provide insurance, so you will need to arrange this yourself.
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What do I do I have an accident?

Call you Insurer or if you have our accident management service then call the "driver assistance" line 0344 600 9013.
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What do I do if my vehicle hads been stolen?

Call your insurance company, or if you have our accident management service then call the "driver assistance" line 0344 600 9013.

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What do I do if I breakdown and need assistance?

Refer your vehicle's handbook for the manufacturer's cover, once that has expired call the "driver assistance" line 0344 600 9013
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What if I have a problem with my vehicle?

Call the "driver assistance" line 0344 600 9013
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I've damaged the vehicle, what do I do?

Call your insurance company or if you have our accident management service then call the "driver assistance" line 0344 600 9013.

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End of contract

What options do I have at the end of a contract hire agreement?

i. Return the vehicle

ii. Return the vehicle and take out a new agreement with LVS, normally on a key for key change

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What options do I have at the end of a contract purchase agreement?

At the end of your agreement you have 3 options:

i. You can pay the optional final payment so you own the vehicle

ii. Return the vehicle

iii. Return the vehicle and take out a new agreement with Lombard Vehicle Solutions, normally on a key for key change

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Can I extend my contract?

Yes subject to approval on a case by case basis
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What condition do I need to return the vehicle in?

As long as you are within your agreed mileage, have looked after your vehicle, serviced it in accordance with the manufacturer’s servicing schedule and it’s condition is within the BVRLA fair wear and tear guidelines you should not incur any additional charges. For more information about the BVRLA fair wear and tear guidelines, click here 

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Will I get charged an additional fee after the car has been returned for any damages incurred?

When returning your vehicle to us, we will inspect the vehicle. Any damage that the vehicle has incurred that falls outside of the BVRLA Fair Wear and Tear Guide, you will be liable for any charges. Below are the common problems that result in customers having to pay charges: • Scratches over 25mm (relative to the vehicle’s age and mileage) • Scratches under 25mm (where the primer and bare metal is showing) • Accident damage and dents • Missing sets of keys • Missed services • Missing documentation • Damaged or stained interior • Windscreen chips • Wheel damage due to kerbing You can read the full guide here 

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Administration and online tools

Can I change the mileage on my vehicle?

Yes
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How do you use my data?

We will not pass your data on to any 3rd party organisations.
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Can I change my marketing preferences?

Yes, please call us and let us know what changes you'd like to make and we will update our records

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What if I have a complaint?

Contact your consultant or quality@lombardvehiclesolutions.com
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Can I terminate my contract early or will I be penalised?

Yes the contracts are designed to run for the desired term, should you wish to terminate ahead of the intended term, it is likely that fees will apply.

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What if I need to change driver details?

Contact your consultant.
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Company Vehicle information

How much company vehicle tax will be due on my leased vehicle per annum?

The annual car tax on your company car will depend on a number of factors:

• The P11D value

• Your income tax percentage rate

• The benefit in kind (BIK) tax banding, which is determined by its CO2 emissions

• Access the company car tax calculator here to get an exact amount.

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When will it become more cost effective to provide a company lease car rather than leave employee as a Grey Fleet driver?

It is estimated that the point where it becomes more cost effective to provide a company lease vehicle is somewhere between 6,000 and 10,000 miles.
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What is my duty of care to employees driving their own vehicles for work?

It is the responsibility of the business to assess risks associated with drivers using their own vehicles, to understand the actions to take to manage the risk.

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Select FAQ Category

About Personal Vehicle Finance

Are personal contract hire agreements subject to VAT?

All personal contract hire agreements are subject to VAT, which is currently set at 20%. If changes were made by the Government then these would be passed onto the customer.

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Can I finance more than 1 car?

Yes, you can finance more than one car, subject to credit agreement and offer availability.
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Is a service and maintenance package included?

You can add a service and maintenance agreement to your Personal Contract Purchase or Personal Contract Hire product at the start of your contract. This will add an additional fixed monthly cost to your monthly repayments. All our offer prices presented on the website are without maintenance agreements. Please speak with one of our team for further information if you would like to add this to your agreement.

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Do you supply every make and model of vehicle?

We currently have a set list of ‘special offer’ cars as part of this scheme. We do however supply the majority of cars available in the UK. Please speak to one of our advisors for more personalised advice.
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Can I add additional options and features to my new car?

‘Special offer’ cars will usually be to a fixed specification as they will be supplied from stock. However, if your car is a factory order then options can be added. Please speak to one of our advisors for more personalised advice.
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What is the minimum/maximum contract term?

Our contracts range from 24-48 months.
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What is the minimum/maximum mileage I can do?

The minimum mileage is 5,000 per annum with a maximum mileage of 50,000 per annum depending on the period of the agreement
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Can I lease a vehicle with zero deposit?

Our normal requirement is 1 month advance rental on a PCH agreement. Other parameters are available and are subject to credit status. For more tailored advice, contact our team.
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Can I take the car abroad?

Yes. Please refer to your drivers guide for more information on what is required.
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Is the Road Fund Licence included in my agreement?

The Road Fund Licence is included in both a Personal Contract Hire and Personal Contract Purchase finance agreement.

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What is a 'balloon' payment?

A balloon payment is the final payment you would make on a PCP agreement if you decided to purchase the vehicle after the contract had expired. This is also referred to as the Optional Final Payment (OFP)
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Can my spouse or partner drive the vehicle?

Anyone who is named under the vehicle insurance policy can drive your vehicle with your permission subject of course to any legal and insurance obligations.
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Does the vehicle come with a warranty?

Manufacturers' period vary from typically 1 to 3 years.
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Can I use a personalised number plate on a leased vehicle?

Yes, you can use a personalised number plate. Please be advised that as you do not own the vehicle, the number place becomes the property of the lease holder for the duration of the lease until it is assigned back to you. This is per the DVLA rules. You may incur assignment fees and/or administration fees to make the change.
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Do you need to check my credit history?

Yes. As part of the application process we will need to run credit checks on you to ensure your eligibility for the finance agreement.
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Do you need to check my credit history?

Yes. As part of the application process we will need to run credit checks on you to ensure your eligibility for the finance agreement.
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Can I purchase the vehicle?

You can purchase the vehicle at the end of the term on a Personal Contract Purchase agreement only.

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How old do I need to be to take out a vehicle finance agremeent?

You need to be 18 years old and pass credit checking to be able to lease a vehicle.
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How much do I need to pay as an initial deposit?

The initial deposit varies per vehicle.
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Is my lease vehicle brand new?

Brand new or nearly new up to 15 months old (the age will be specified on your quotation)
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Order and Delivery

How will the vehicle be delivered?

Our vehicle are usually delivered by a franchised dealer. In some cases you may be able to collect. Please speak to one of our advisors to see whether this is possible.
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Do I get charged for delivery of a vehicle?

Your vehicle will be delivered to an address of your choice on the UK mainlain. There is no additional charge for this.
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What is included with my vehicle?

Standard manufacturer specification plus any specified additional factory or dealer fitted options.
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My vehicle doesn't match my order? What do I do?

Call your Lombard Vehicle Solutions consultant upon delivery or at the time the supplying dealer checks the specification with you.

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My vehicle is damaged upon delivery? What do I do?

Call your Lombard Vehicle Solutions consultant who will deal with the matter as soon as possible.

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Can I change my mind after delivery?

No
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Servicing and Maintenance

What are my servicing and maintenance obligations if I have a maintenance agreement?

Vehicles must be maintained and serviced in line with manufacturer guidelines. Details will be provided to you when you place your order.
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I haven't got a maintenance agreement, what do I do with servicing and MOT obligations?

If you haven’t taken out a maintenance contract, then you are fully liable for the service, MOT and tyre obligations.
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How do I book an MOT or service if I have maintenance agreement?

Call the "driver assistance" line 0344 600 9013
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How will I know when to service or MOT my vehicle?

It will up to you to review the service intervals, we will email you a reminder for the MOT
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What included in a maintenance agreement?

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Where can I get my vehicle serviced?

Call the "driver assistance" line 0344 600 9013
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Who pays for the MOT?

You are responsible with a non-maintained agreement & LVS will pay on a maintained arrangement
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Who replaces the tyres and what brand do I need to use?

If you have taken out a maintenance agreement as part of your contract, you will be responsible for replacing the tyres.
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Insurance, breakdown and accidents

Whose responsibility is it to insure the vehicle?

Lombard Vehicle Solutions do not provide insurance, so you will need to arrange this yourself.
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What does the insurance company need to know?

Personal Contract Hire - You will need to advise your insurance company that the registered owner and keeper are Lombard Vehicle Solutions. Personal Contract Purchase - You will need to advise your insurance company that the registered owner is Lombard Vehicle Solutions and the registered keeper is yourself.

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What do I do I have an accident?

Call you Insurer or if you have our accident management service then call the "driver assistance" line 0344 600 9013.
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What do I do if my vehicle hads been stolen?

Call your insurance company or if you have our accident management service then call the "driver assistance" line 0344 600 9013.

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What do I do if I breakdown and need assistance?

Call the "driver assistance" line 0344 600 9013
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What if I have a problem with my vehicle?

Call the "driver assistance" line 0344 600 9013.
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I've damaged the vehicle, what do I do?

Call your insurance company or if you have our accident management service then call the "driver assistance" line 0344 600 9013.

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End of contract

What options do I have at the end of a PCH contract?

Your only option is to return the vehicle to us by the contract end date, if you ask us to collect the vehicle we will not make a collection charge. If you exceed the contract term or mileage you will be liable for excess mileage and late hire charges.
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What options do I have at the end of a PCP contract?

At the end of your PCP contract you have 3 options. i. You can pay the balloon payment so you own the vehicle. ii. Return the vehicle and walk away iii. Return the vehicle and take out a new PCP plan
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What condition do I need to return the vehicle in?

As long as you are within your agreed mileage, have looked after your vehicle, serviced it in accordance with the manufacturer’s servicing schedule and it’s condition is within the BVRLA fair wear and tear guidelines you should not incur any additional charges. For more information about the BVRLA fair wear and tear guidelines, click here 

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What if I exceed the mileage set out in the agreement?

If you exceed the mileage on your agreement, then you will pay an excess mileage charge. The excess mileage charge will be stated in your agreement.
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Can I extend my contract?

No
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Will I get charged an additional fee after the car has been returned for any damages incurred?

When returning your vehicle to us, we will inspect the vehicle. Any damage that the vehicle has incurred that falls outside of the BVRLA Fair Wear and Tear Guide, you will be liable for any charges. Below are the common problems that result in customers having to pay charges:

  • Scratches over 25mm (relative to the vehicle’s age and mileage)
  • Scratches under 25mm (where the primer and bare metal is showing)
  • Accident damage and dents
  • Missing sets of keys
  • Missed services
  • Missing documentation
  • Damaged or stained interior
  • Windscreen chips
  • Wheel damage due to kerbing

You can read the full guide here 

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Can I part-ex my vehicle?

Yes, please contact your consultant.
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Administration and online tools

Can I terminate my contract early or will I be penalised?

If you do decide to terminate your contract early, then you will be penalised with an early termination fee as per your contract.
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What if I need a copy of the registration document?

You can call us for a copy.
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What do I do if I need to change my bank or personal details?

Contact our support team 0344 600 9012
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Can I change the mileage on my vehicle?

Yes on PCH, no on PCP
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What if I have a complaint?

Contact your consultant or quality@lombardvehiclesolutions.com
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What if I can't afford the repayments?

Contact our credit team
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Can I change my marketing preferences?

Yes, please call us and let us know what changes you'd like to make and we will update our records

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